EFFECTIVE & AFFORDABLE
When you access our site AVG Customer Support, you may be asked to provide certain personal identifiable information about yourself such as your name, e-mail id, phone numbers etc. We will treat such personal information received by you to answer your requests, to advise you good plans, special offers, newsletter, services etc. via mail or phone is very conceal. We will not disclose any sell, share or rent information received by you in course of accessing our site, use of our services or via chat or phone to our tech experts without your permission or required by law.
PAYMENT DETAILS INFORMATION
If you register to use our services, we may require your credit card information or any other necessary payment information to complete the payment process from your site. AVG Customer Support may use third party services to process and verify credit cards on our behalf for billing purposes like credit card holder name, credit card number, expiration date, billing address with the credit card processing company. All such details will only be disclosed to the third party only to the extent necessary to complete the payment process.
At event of any problem to your computer, our tech experts may require control and access to your computer remotely so that they can diagnose and correct the problem persisting in it. Such remote access by us requires internet connectivity so that without coming to location of your computer, our tech experts can provide full support immediately. AVG Customer Support are allowed to access your computer remotely only with your consent and not otherwise. Our tech experts are well trained in using the remote access software and we take precautions & steps to limit access to your confidential information stored on computers or networks. We follow our internal policy in this regard and we request you (user) to remain present in front of your computer when it is remotely shared by our tech experts to give you full support.
We take every precaution to protect privacy and security of users. When you submit sensitive information, it is protected by us both on-line and off-line. When our registration form ask users to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers becomes locked, as opposed to un-locked, or open, when User is just “surfing”. We use encryption to protect sensitive information online; we also do everything in our power to protect user-information off-line.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continuous access and use of our site/services will be taken as your acceptance to our terms and conditions without qualifications.